ALL BOOKINGS ARE CONSIDERED PROVISIONAL UNTIL CONFIRMED BY US IN WRITING BY E MAIL. This will normally be sent within 24 hours of your provisional on line booking. for cancellations made up to 21 days before your booking you will not be liable for the full balance. For cancellations made after this time or by failing to take up the booking without cancelling you will be liable for the total amount unless we are able to re let the room. For this reason you may wish to take out cancellation insurance, which is inexpensive and can be obtained from any good broker.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund
We regret Rockside is not suitable for group booking of more that 5 people These terms apply whether your booking is made individually or as a group
We regret we are unable to accept Infants or Children under the Age of 15
Guests are required to vacate their room by 10am on the day of departure. Late Checkouts are not possible.
Rockside Does not accept any responsibility for loss or damage to cars parked on our car park, and guests use our car park at their own risk. Parking is restricted to 1 standard sized vehicle per room. Additional and over sized vehicles must be declared on booking and are subject to availability
Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for replacement,repair or making good if the damage or breakage is significant, and we may make an additional charge of £50 if you did not report this.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Where your arrival at Rockside is within 8 weeks of your booking date then generally full payment is due on day of departure and no deposit is taken at the time of booking.
Bookings made where your arrival is more than 8 weeks in advance then a non refundable deposit is taken - the highest value of either the total of your 1st nights accomodation or 10% of the total booking value